CSR Quick Link and Reference Page (Updated 2/11/2009)

 

  Eastern ARC DMA Lookup Tool

Please enter in your Zip code to determine if your customer lives in an Eastern or Western Arc DMA

Zip Code:

  1. Dishstore Rebate Request Form

  2. Local Channel Network Qualification Tool

  3. International Channel Packages

  4. Commercial Public/Private Pricing

  5. Commercial MDU Bulk Pricing

  6. Commercial MDU Residential Pricing

  7. Commercial Free To Guest Pricing


Basic Programming Packages

Americas Top 100
.

  • $39.99/mo With Locals

Americas Top 200
(Includes Top120)

  • $54.99/mo With Locals

Americas Top 250
(Includes Top 120 and Top200)

  • $59.99/mo With Locals

  1. ABC Family
  2. A&E
  3. America's Collectibles Network
  4. Angel One
  5. Beauty & Fashion Channel
  6. BYUTV
  7. C-Span
  8. C-Span2
  9. Cartoon Network
  10. CNBC
  11. CNN
  12. Colours TV
  13. Comedy Central
  14. Country Music Television
  15. Court TV
  16. Daystar
  17. Discovery Channel
  18. Disney Channel (East)
  19. Disney Channel (West)
  20. E! Entertainment Television
  21. Educating Everyone
  22. ESPN
  23. ESPN Alternate
  24. ESPN2
  25. ESPN2 Alternate
  26. ESPNews
  27. EWTN
  28. FamilyNet
  29. Food Network
  30. Fox News
  31. Free Speech TV
  32. Good Samaritan Network
  33. Headline News
  34. Health TV
  35. History Channel
  36. HITN
  37. Home & Garden Television
  38. Home Shopping Network
  39. Horse Racing TV
  40. ISHOP
  41. Lifetime
  42. Men's Channel
  43. MTV
  44. MTV2
  45. NASA
  46. Nickelodeon / Nick at Nite (East)
  47. Nickelodeon / Nick at Nite (West)
  48. Northern Arizona Univ.
  49. Panhandle Area Edu.
  50. PBS You
  51. QVC
  52. Research Channel
  53. RFDTV
  54. Safety-Net
  55. Sci-Fi Channel
  56. Shop at Home
  57. Shop NBC
  58. Starnet
  59. TBN
  60. TBS
  61. The Learning Channel
  62. The Travel Channel
  63. The Weather Channel
  64. TNN/Spike TV
  65. TNT
  66. TV Games Network
  67. TV Land
  68. University of California
  69. University of Washington
  70. USA Network
  71. VH1
  72. Vision TV
  73. Worldlink TV
  • 31 DISH CD Music Channels
  1. American Movie Classics
  2. Animal Planet
  3. BBC America
  4. BET
  5. Bravo
  6. CNNfn / CNN International
  7. Discovery Health
  8. ESPN Classic
  9. F/X
  10. Fox Business Channel
  11. Fuse
  12. Galavisión
  13. Game Show Network
  14. Independent Film Channel
  15. MSNBC
  16. Noggin
  17. Oxygen
  18. PAX TV
  19. Soapnet
  20. Tech TV
  21. Telefutura Este
  22. Telefutura Oeste
  23. The Speed Channel
  24. Toon Disney
  25. Turner Classic Movies
  26. Univisión Este
  27. Univisión Oeste
  28. We: Women's Entertainment
  29. WGN Superstation
  • Regional Fox Sports Network
  • 60 Channels Sirius Music
  1. Biography
  2. Bloomberg Television
  3. Boomerang
  4. CNBC World
  5. Discovery Home & Leisure
  6. Discovery Kids
  7. Discovery Times Channel
  8. Do It Yourself Network
  9. Encore (West)
  10. Encore Action / Adventure
  11. Encore Love Stories
  12. Encore Mysteries
  13. Encore True Stories
  14. Encore WAM
  15. Encore Westerns
  16. Fox Movie Channel
  17. FOX SPORTS WORLD
  18. Gol TV
  19. Great American Country
  20. Hallmark Channel
  21. History Channel International
  22. Lifetime Movie Network
  23. Military Channel
  24. National Geographic Channel
  25. Nickelodeon Games & Sports
  26. Nicktoons
  27. Outdoor Life Network
  28. Reality TV
  29. Style
  30. The Golf Channel
  31. The Movie Channel (West)
  32. The Outdoor Channel
  33. The Science Channel
  34. TMC Xtra West
  35. VH1 Classic
  36. Wisdom Television
  • 20 DISH Additional Music Channels

Premimum Movie Services

Discounted Rates when you purchase more than 1 premimum package...

Premimum Package Channel breakdowns
(Channels listed below in RED Require HD Equipment to View)

HBO

  1. HBO-E
  2. HBO2-E
  3. HBO Signature
  4. HBO-W
  5. HBO2-W
  6. HBO Family
  7. HBO Comedy
  8. HBO Latino
  9. HBO HD
  10. HBO W HD
  11. HBO2 HD
  12. HBO Signature HD
  13. HBO Comedy HD
  14. HBO Family HD
  15. HBO Zone HD
  16. HBO Latino HD

Showtime

  1. Showtime - E
  2. Showtime - W
  3. SHO2
  4. SHOCase
  5. Showtime Extreme
  6. SBYND
  7. The Movie Channel-E
  8. The Movie Channel Xtra-E
  9. Sundance Channel
  10. Flix
  11. Showtime HD

Cinemax

  1. Cinemax-E
  2. Cinemax-W
  3. MOMAX
  4. ActionMAX
  5. 5StarMAX
  6. 5StarMAX HD
  7. ActionMAX HD
  8. Cinemax E HD
  9. Cinemax W HD

Starz

  1. Encore-E
  2. Starz-E
  3. Starz-W
  4. Starz Edge
  5. Starz Cinema
  6. Starz Comedy
  7. Starz InBlack
  8. Starz Kids and Family
  9. Starz HD HD
  10. Starz HD W HD
  11. Starz Comedy HD
  12. Starz Edge HD
  13. Starz Kids and Family HD

Turbo HD Programming Packages

 

Bronze Turbo HD Channels

  1. A&E HD
  2. ABC Family
  3. Cartoon Network
  4. CNBC
  5. CNN HD
  6. Discovery HD
  7. Disney E. HD
  8. ESPN HD
  9. ESPN 2 HD
  10. ESPN News HD
  11. Food Network HD
  12. HD Theatre
  13. HD Net
  14. HGTV HD
  15. History HD
  16. Lifetime HD
  17. MHD
  18. SCI-FI HD
  19. TBS HD
  20. TLC HD
  21. TNT HD
  22. Travel Channel HD
  23. USA HD
  24. Weather HD

Silver Turbo HD Channels (Includes channel in above Bronze Package)

  1. Animal Planet
  2. Big 10 Network
  3. Bravo HD
  4. CBS College Sports
  5. Lifetime Movie Network HD
  6. NFL HD
  7. Toon Disney HD
  8. WGN America

Gold Turbo HD Channels (Includes channels from above Bronze and Silver packages)

  1. Biography HD
  2. Encore E. HD
  3. Golf / Versus HD
  4. Hallmark HD
  5. National Geographic
  6. Planet Green
  7. Science Channel HD
  8. Tennis HD
  9. Plus Regional Sports Network

Platnum Add on package for $10/mo

  1. HD Net Movies
  2. MGM HD
  3. NBA TV
  4. NHL Network
  5. Smithsonian HD
  6. Universal HD
  7. World Fishing Network

 


DHA Equipment Configurations
& Equipment Upgrade Fees

Monthly Equipment Charges:

Equipment Definitions:



State Sales Tax Rates on DBS Programming

 

  1. Arkansas............................................6.0%

  2. Connecticut.......................................6.0%

  3. Florida...............................................13.7%

  4. Hawaii................................................4.0%

  5. Iowa....................................................5.0%

  6. Kansas.................................................5.3%

  7. Kentucky............................................3.0%

  8. Maine..................................................5.0%

  9. Maryland (Pay Per View Only)..........5.0%

  10. Minnesota............................................6.5%

  11. Mississippi...........................................7.0%

  12. Nebraska.............................................5.0%

  13. New Mexico........................................5.0%

  14. North Carolina.....................................7.0%

  15. Ohio......................................................6.0%

  16. Pennsylvania.........................................6.0%

  17. Rhode Island.........................................7.0%

  18. South Carolina......................................5.0%

  19. South Dakota........................................4.0%

  20. Tennessee..............................................8.25%

  21. Texas.....................................................6.25%

  22. Utah.......................................................6.25%

  23. Vermont.................................................6.0%

  24. West Virginia.........................................6.0%

  25. Wisconson.............................................5.0%

  26. Washington DC.....................................10.0%

 

Disclosures


 

These Disclosures need to be read to the customer Prior to submitting the credit check

Ask if the customer ever had DISH Network service in the past

Get Alternate Phone number from customer.

Ask the customer if they rent or own. If the customer rents they will need a letter of permission from the landlord to give to the installer the day of install.

Please verify that you are speaking with the actual account holder when establishing a new account. For example if your speaking with a huspand who wants to setup service in his wifes name, you will need to speak with the wife to get her permission to put her name on the account.

Please verify that The Credit Card number and Social Security number provided, match the actual account holder.

Please mention to customer that DISH Network does require a 24 month committiment to establish new service. If the customer asks, the cancellation fee is $15 for each month remaining in the committment. If you do not discuss the amount of the cancellation fee before running the credit check, it will need to disclosed to the customer prior to closing the sale.

Please read to customer prior to submitting credit check:

Sir/Madam, as part of the promotion, DISH Network does perform a credit check as part of their qualifications to get new service. Do I have permission to run the credit check? Also please be aware that there is a $25 hold that will be placed to your Credit or Debit card to establish your account. This $25 hold is not a charge and will be refunded back to your Credit or Debit card within 5-7 days depending on your financial insitution.

 

These Disclosures need to be read to the customer before closing the sale

Please inform the customer what city their local channels will be coming from. If the customer asks if we get a specific local channel, please read the customer the list of all available local channels available in their DMA. If it is determined that no local channels are available in the customers area, STOP! You will need to speak with the customer and inform them that no local channels are available in their area before you finish building the work order..

Phone Line Fees - You must disclose to the customer that each Duo Tuner receiver must be hooked up the a working land based telephone line or Broadband Internet connection or a $5 TV 2 Receiver connection fee will apply for each Duo Tuner receiver that is not hooked up. Please see chart for which receiver configurations require a Telephone or Broadband connection.

Ask the customer if they have a 'Land Based" Telephone line in their home, if customer informs you they have cell phone only it is very important to inform the customers that they will be paying the TV2 Receiver connection fee and you should quote pricing to these customers that includes this fee. If the customer does have a land based phone line, then make them aware that it needs to be connectedg and and quote prices assuming that the phone line is connected.

First months bill is for 2 months of service.

Additional outlet fees, $5 for SD equipment and $7 for HD Equipment. Please be aware that all customers in Eastern Arc DMA's require HD equipment reguardless if they are subscribing to HD. Please make customers aware of these fees and include them when quoting prices to the customer.

DVR Fees

Explain all promotional credits and let customer know how long promotional credits are good for and when to expect them to drop off.

DHPP - Explain to customer that DHPP is Free for the first 9 months of service, and if its not cancelled before the 9 months it will cost $5.99.

Benifits of DHPP:

  1. FREE DISH Mover. 1 Free move per year if the customer has DHPP on their account
  2. Service calls are discounted to $29, they are usually $99 to send out a technician to the customers home
  3. Free advanced exchange shipping on defective equipment, including remote controls.

90 day Install warranty if not signing up for DHPP

Someone over the age of 18 needs to be home at time of install.

Inform customer to allow a 3 foot clearence behind TV set to allow our technicians to install our equipment

Charges for un-returned equipment. Inform customer that equipment in their home is being leased and must be returned upon cancellation.

Cancellation Fee. If you did not go over this earlier prior to running the credit check, make the customer aware that the cancellation fee is $15 for every month remaining in the committment.

All Programming is non-refundable, and is subject to change.

Minimum qualified programming is DISH Family, or one of several international programming packages. The Welcome pack is not qualified programming.

Customer must provide 24 hours notice to reschedule appointment or to cancel and may do so by calling you directly or 1-800-333-DISH

Verify all order information with customer, including address and phone number.

Provide customer with their account number

Provide customer with our retailer name and phone number, your contact information, and 1-800-333-DISH